In Case of Error on Your Accounts

In Case of Errors or Questions About Your Electronic Transfers: 
Telephone us at (920) 766-4674, or write us at The Bank of Kaukauna, 264 W. Wisconsin Avenue, Kaukauna, WI 54130 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. 

- Tell us your name and account number (if any). 
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 
-Tell us the dollar amount of the suspected error. 

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. 
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten ( 10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. 
If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account. For errors involving new accounts, point of sale debit card transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. 
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.